Frequently Asked Questions

Where are you sending from?
EU

Is it secure to order this kind of products from DrugUA?
Yes, with our stealth packaging, parcels becoming almost undetectable. Customs office cannot seize your parcel unless they have informed before.

Do you send to drop-addresses, PO boxes, etc.?
Yes. Only exception is Army Post Offices.

Can I get refund or reship if my order does not arrive to me?
Yes - only for tracked orders.

Can I return the purchased items to you?
No, we do not accept returns but if you have a compliant for any reason please send us a support ticket, then we will do our best (reship on most cases) to solve your problem.

Can I resell/drop-ship your products?
Yes, you can contact us for reselling or dropshipping our products/

Do you accept Paypal, Western Union, Moneygram, uPay, Skrill, Stripe, Dwolla, Payooner, Amazon Pay, Google Wallet, Litecoin, Ethereum?
No.

Are you storing the customer information like address, orders, etc.?
We destroy all your information after your order has been furnished.

What do you know about the regulations of these materials?
You are responsible for knowing your local regulations of the products you are purchasing. We are always working carefully and sending promised items with undetectable parcels.